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Customer Support
Do it yourself
Ordering
- Placing an order
- Choose and place your product(s) in the shopping basket
- Entering your details
- Shipping
- Check order
- Advice and help with choosing
- Changing or cancelling an order
- Cancelling an order
- Changing an order
- Is your order already on its way?">Is uw bestelling al onderweg?
- Did you accept your order from the parcel delivery service?
- Refunds
Payment
- How does the returns process work?
- What are the return conditions?
- Which products cannot be exchanged?
- How does a refund work?
- What is the status of my return?
- What should I do if the delivered product is defective or damaged?
- Is my defective product covered by the warranty?
- I have not received a refund. How is that possible?